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Technical Support
Password Recovery & Reset

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 Password Reset & Recovery System

The password reset system allows a user to change their Active Directory/Email password whenever necessary.  The system contains a set of features where a user can create challenge questions to authenticate a user in case a password is forgotten.

Prior to using the system, users must first Enroll in the Password Reset System. (Please note: enrollment is now redirected to the new reset system. All users must reestablish their reset questions)
First time users to the system will need to create their list of challenge questions which, once complete, will allow the user to recover their account in the event a password is forgotten.
Click here to Recover your Password.
Full Usage Instructions are available on the Intranet.

 Login Format

When logging in to the password reset system, you must use your full email address or specify your domain.  See Examples below.

Use your full email address as your username:
Use your domain\username as your username: CONCORD\t.test

and enter your current password in the "Password" field.



 Password Complexity

Concord passwords must be at least eight (8) characters in length and contain at least three (3) of the following:

  • Uppercase Letter
  • Lowercase Letter
  • Number
  • Special Character (!,@,#,$,%,etc)
  • Cannot be a palindrome
  • Cannot contain 5 consecutive characters from user name
  • Cannot contain any of the following patterns:  "qwerty, asdf, 1234, concord, password, courtyard, Marriott, residence, hyatt, Hilton"

 Invalid Passwords

Passwords will not work if they:

  • Contain any part of your Concord Username
  • Contain any part of your Full Name
  • Are the same as one (1) of your previous ten (10) passwords
  • Do not meet the "Password Complexity" requirements listed to the left.