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Having Fun * Delivering Quality * Living Integrity * Supporting Community * Growing Profitability


If you require technical assistance, access the Technical Support Desk online at:

IT Support Portal

 What's My IP Address?


There are currently no active announcements.

 Support Desk

 Hours of Operation:


 8:00AM - 5:00PM (Hotel Local Time)


 Monday - Friday

Support Web:

After Hours Support:

 Support Email:

Support Phone:



 Guest HSIA Support:


 Marriott Properties
 Non-Marriott Properties

*Emergency Support:


 919.455.2323 (Press Option 5)

For valid emergency support requests, the Information Technology team will respond within one (1) hour if the request is received between the hours of 7:00AM and 11:00PM EST.

* If the emergency is related to a complete hotel phone or internet outage, technical support is available 24x7 through 12 Points Consulting and acknowledgment will be provided within 30 minutes. 12 Points Consulting can be reached at 855-453-8185. There may be a charge for this service depending on if the applicable hotel is serviced by 12 Points Consulting. The standard charge is $50.00/hr with a 1 hour minimum.

 Application Support

Click "Application Support" above to view all or click a link below to view that item.
Amadeus/Delphi 603.427.6400
Eleven Wireless (Business Centers & PrintMe)866-363-6420
Hyatt Support844.473.8324
IHG Support800.810.4499
Marriott Support240.632.6000
Micros - Oracle POS or PMS800.633.0925
Stay Connected by AT&T877.474.2411
Uniguest / PrinterOn866.398.8729
World Cinema800.944.9441

 Account Request Links

Click "Account Request Links" above to view all or click a link below to open that item.
  Property Level - New User Account
  Property Level - Transfer/Modify User Account
  Property Level - Remove User Account
  Corporate Office - New User Account
  Corporate Office - Transfer/Modify User Account
  Corporate Office - Remove User Account
  Delphi - New Account
  Delphi.fdc - New Account
  Web Backup - New Account
  Kronos - Add Manager Account

 Procurement Links

Click "Procurement Links" above to view all or click a link below to open that item.
  Acrylic Collateral Stands
  Administrative Equipment
  Ethernet Cables / Dongles
  Internet System Equipment
  Kronos Time Cards

 Technical Support Remote Assistance

Please open a support ticket if you need remote assistance. Concord IT does not monitor this support queue and you must notify a support technician prior to downloading and waiting in queue. Please log into the Support Portal or reference the contact information above to open a support request.