If you require technical assistance, access the Technical Support Desk online at
IT Support Portal
Hours of Operation:
8:00AM - 5:00PM (Hotel Local Time)
Monday - Friday
After Hours Support:
Guest HSIA Support:
Marriott Properties 888.992.2204 Non-Marriott Properties 888.992.2203
919.455.2323 (Press Option 5)
For valid emergency support requests, the Information Technology team will respond within one (1) hour if the request is received between the hours of 7:00AM and 11:00PM EST.
* If the emergency is related to a complete hotel phone or internet outage, technical support is available 24x7 through 12 Points Consulting and acknowledgment will be provided within 30 minutes. 12 Points Consulting can be reached at 855-453-8185. There may be a charge for this service depending on if the applicable hotel is serviced by 12 Points Consulting. The standard charge is $50.00/hr with a 1 hour minimum.