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Concord Celebrates 30 Years!

Having Fun * Delivering Quality * Living Integrity * Supporting Community * Growing Profitability


If you require technical assistance, access the Technical Support Desk online at

IT Support Portal

 What's My IP Address?


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 Support Desk

 Hours of Operation:


 8:00AM - 5:00PM (Hotel Local Time)


 Monday - Friday

Support Web:

After Hours Support:

 Support Email:

Support Phone:



 Guest HSIA Support:


 Marriott Properties
 Non-Marriott Properties

*Emergency Support:


 919.455.2323 (Press Option 5)

For valid emergency support requests, the Information Technology team will respond within one (1) hour if the request is received between the hours of 7:00AM and 11:00PM EST.

* If the emergency is related to a complete hotel phone or internet outage, technical support is available 24x7 through 12 Points Consulting and acknowledgment will be provided within 30 minutes. 12 Points Consulting can be reached at 855-453-8185. There may be a charge for this service depending on if the applicable hotel is serviced by 12 Points Consulting. The standard charge is $50.00/hr with a 1 hour minimum.

 Application Support

Click "Application Support" above to view all or click a link below to view that item.
Eleven Wireless (Business Centers & PrintMe)866-363-6420
IHG Support800.810.4499
Marriott PMS240.632.6000
Micros POS or PMS800.937.2211
Newmarket / Delphi603.427.6400
Uniguest / PrinterOn866.398.8729
World Cinema800.944.9441

 Support Links

Click "Support Links" above to view all or click a link below to open that item.
  Property Level - New User Account
  Property Level - Transfer/Modify User Account
  Property Level - Remove User Account
  Corporate Office - New User Account
  Corporate Office - Transfer/Modify User Account
  Corporate Office - Remove User Account
  Delphi - New Account
  FDC - New Account
  Web Backup - New Account
  Kronos - Add Manager Account
  Goto Meeting
  ElevenOS Conference Services Tool

 Procurement Links

Click "Procurement Links" above to view all or click a link below to open that item.
  Acrylic Collateral Stands
  Administrative Equipment
  Ethernet Cables / Dongles
  Internet System Equipment
  Kronos Time Cards

 Technical Support Remote Assistance

 GoTo Assist Support Chat