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Delivering Quality * Living Integrity * Supporting Community * Growing Profitability

 

If you require technical assistance, access the Technical Support Desk online at


IT Support Portal

 What's My IP Address?

 Announcements

There are currently no active announcements.
 

 Support Desk

 Hours of Operation:

 

 8:00AM - 5:00PM (Hotel Local Time)

   

 Monday - Friday

Support Web:

 

 http://support.concordhotels.com

After Hours Support:

 

 http://support.concordhotels.com

 Support Email:

 

 support@concordhotels.com

Support Phone:

 

 919.455.2323

 Guest HSIA Support:

 

 Marriott Properties
 888.992.2204
 Non-Marriott Properties
 888.992.2203

*Emergency Support:

 

 919.455.2323 (Press Option 5)


For valid emergency support requests, the Information Technology team will respond within one (1) hour if the request is received between the hours of 7:00AM and 11:00PM EST.


* If the emergency is related to a complete hotel phone or internet outage, technical support is available 24x7 through 12 Points Consulting and acknowledgment will be provided within 30 minutes. 12 Points Consulting can be reached at 855-453-8185. There may be a charge for this service depending on if the applicable hotel is serviced by 12 Points Consulting. The standard charge is $50.00/hr with a 1 hour minimum.

 Application Support

Click "Application Support" above to view all or click a link below to view that item.
Eleven Wireless (Business Centers & PrintMe)866-363-6420
Guestware206.233.0273
Hilton800.435.7435
IHG Support800.810.4499
Kronos800.394.4357
Lodgenet888.563.4363
Marriott PMS240.632.6000
Micros POS or PMS800.937.2211
Newmarket / Delphi603.427.6400
Shift4702.597.2480
SurferQuest814.342.3120
Uniguest / PrinterOn866.398.8729
World Cinema800.944.9441
Wyndham866.556.6784
 

 Support Links

Click "Support Links" above to view all or click a link below to open that item.
  Property Level - New User Account
  Property Level - Transfer/Modify User Account
  Property Level - Remove User Account
  Corporate Office - New User Account
  Corporate Office - Modify User Account
  Corporate Office - Remove User Account
  Delphi - New Account
  Web Backup - New Account
  Kronos - Add Manager Account
  Goto Meeting
  ElevenOS Conference Services Tool
 

 Procurement Links

Click "Procurement Links" above to view all or click a link below to open that item.
  Acrylic Collateral Stands
  Administrative Equipment
  Business Center Equipment
  Ethernet Cables / Dongles
  Internet System Equipment
  Kronos Time Cards

 Technical Support Fast Chat

 GoTo Assist Support Chat