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Technical Support

Delivering Quality  *  Living Integrity  *  Supporting Community  *  Growing Profitability  *  Having Fun

If you require technical assistance, access the Technical Support Desk by clicking the link below:

I.T. Support Portal

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 Support Desk

 Hours of Operation:

  

 8:00AM - 6:00PM (Eastern Time)

   

 Monday - Friday

Support Web:

  

 https://support.concordhotels.com

After Hours Support:

  

 https://support.concordhotels.com

 Support Email:

  

 support@concordhotels.com

Support Phone:

  

 919.455.2323

 Guest HSIA Support:

  

 Marriott Properties
 888.992.2204
 Non-Marriott Properties
 888.992.2203

*Emergency Support:

  

 919.455.2323 (Press Option 5)


For valid emergency support requests, the Information Technology team will respond within one (1) hour if the request is received between the hours of 7:00AM and 11:00PM EST.


* If the emergency is related to a complete hotel phone or internet outage, technical support is available 24x7 through 12 Points Consulting and acknowledgment will be provided within 30 minutes. 12 Points Consulting can be reached at 855-453-8185. There may be a charge for this service depending on if the applicable hotel is serviced by 12 Points Consulting. The standard charge is $50.00/hr with a 1 hour minimum.

 Remote Assistance
Please open a support ticket if you need remote assistance.

Concord IT does not monitor this support queue and you must notify a support technician prior to downloading and waiting in queue. Please log into the Support Portal or reference the contact information above to open a support request.